Who We Are

This Privacy Policy applies to shopbattery.pk (“Battery Online”, “we”, “us”), operated from Shop No. 8, Faraz Avenue Apartments, Block 20, Gulistan-e-Johar, Karachi. This page explains what information we collect from our customers and visitors, and how we use it.

Information We Collect

When you place an order or contact us through our website, phone, or WhatsApp, we collect your name, phone number, delivery address, and email address, along with details of the products you order. If you use the live chat widget on our website, we may also collect the information you share in that conversation.

How We Use Your Information

We use your information to process and deliver your order, contact you about your order status or warranty claims, respond to your inquiries, and improve our products and services.

Sharing Your Information

We share your name, address, and phone number with our own delivery riders and technicians solely for the purpose of fulfilling and installing your order. We do not sell your personal information to third parties.

Cookies and Advertising

Our website uses cookies and similar technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how our site is used and to measure and improve the performance of our Google and Meta advertising. These tools may collect information about your browsing behavior on our site. You can control or disable cookies through your browser settings at any time.

Data Retention

We retain order information for as long as necessary for accounting, warranty support, and legal requirements.

Your Rights

You can contact us at any time to request a copy of the personal data we hold about you, or to request that it be corrected or deleted, subject to any records we are legally required to keep.